December 21, 2007
When training does not help...
New air controller error reported | IndyStar.com
HELLO! As someone who flies a lot, I would like to see the FAA hire a performance or training consultant who has been through Training 101 (likely they have one who says what I say here until they are blue in the face but management is not listening).
Both controllers were taken off duty and sent for retraining, standard procedure, Molinaro said.
And then a couple of paragraphs later:
Controllers in the Chicago region have said they are weary and more error-prone after having to work repeated six-day weeks due to staffing level changes. The FAA has said that staffing levels are adequate despite controllers' complaints.
This is not a training problem. I think I am going to create a new site category called "Bad Training Stories" to begin to call these out. I am sure one intent of telling people the employees are getting "more training" is to give some assurance something is being done but it is not fixing the problem.
Posted by Rovy at December 21, 2007 8:37 AM
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